Application
This unit applies to individuals in the support area who are required to select the most appropriate vendors for the organisation.
Prerequisites
Not applicable.
Elements and Performance Criteria
1. Select method to be used for identifying suitable vendor | 1.1 Evaluate organisational purchasing policy as a means of identifying vendors and document outcomes 1.2 Consider and undertake other means of identifying suitable vendors and document outcomes 1.3 Recommend preferred method of vendor selection to client 1.4 Plan and document selection process |
2. Review vendor offerings | 2.1 Notify vendors of organisation's requirements 2.2 Undertake evaluation process by comparing offers against organisational requirements 2.3 Organise vendor demonstrations and performance benchmark tests 2.4 Select vendor based on specific technical criteria, servicing, warranty and after-sales service |
3. Prepare contracts and delivery requirements | 3.1 Prepare contracts for review by appropriate person 3.2 Identify and document delivery arrangements with suppliers 3.3 Clarify installation responsibilities with suppliers 3.4 Review warranty and support requirements with suppliers and service level agreement 3.5 Confirm details with client |
Required Skills
Required skills
analytical skills to compare offers against organisational requirements
communication skills to:
liaise with clients and vendors on technical and operational matters
transfer and collect information and gain consensus on concepts
literacy skills to:
evaluate technical documents
prepare contracts and service agreements
prepare technical documents
numeracy skills to:
compare prices between vendors
evaluate organisational purchasing policy
planning and organisational skills to:
plan and document selection process
organise vendor demonstrations
provide warranty and after sales service.
Required knowledge
benchmarking methodologies
change-management systems
contracts in relation to supply and support
current industry-accepted hardware and software products
financial management and leasing arrangements
information-gathering techniques
quality assurance practices in relation to evaluating and recommending IT vendors
risk management in relation to evaluating and recommending IT vendors
client business domain
vendor product trends.
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: identify an appropriate vendor to supply components according to organisational requirements demonstrate consistency in the acquisition of technical and business requirements. |
Context of and specific resources for assessment | Assessment must ensure access to: current business and IT strategic plans service levels user requirements appropriate learning and assessment support when required modified equipment for people with special needs. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: verbal or written questioning to assess candidate’s knowledge of: organisational purchasing policy tenders service level agreements review of candidate’s documented selection process direct observation of candidate obtaining requirements from user. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Method of vendor selection may include: | by tender or invitation registration of interest request for information (RFI) request for proposal (RFP). |
Client may include: | external organisations individuals internal departments internal employees. |
Appropriate person may include: | authorised business representative client supervisor. |
Sectors
Systems administration and support
Employability Skills
This unit contains employability skills.
Licensing Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.